tag:blogger.com,1999:blog-1837418360328434663.post4368928264157110819..comments2023-11-10T23:55:11.147-06:00Comments on A Swedish American in Sweden: Salespeople in Sweden – A Paradox of SwedishnessHairy Swedehttp://www.blogger.com/profile/18041694218084956969noreply@blogger.comBlogger33125tag:blogger.com,1999:blog-1837418360328434663.post-45097947335757105192010-03-15T16:28:02.010-05:002010-03-15T16:28:02.010-05:00butting in is good.
youre absolutely right, that...butting in is good. <br /><br />youre absolutely right, thats why I mentioned the stereotypical shyness of the average Swede. It comes from both the sales person side, but also the customer who might be looking for somethig but is too afraid to ask. <br /><br />It still boggles my mind though that the number was so extreme.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-86096024525786725552010-03-11T23:45:57.598-06:002010-03-11T23:45:57.598-06:00I'm butting in again, sorry, but this frustrat...I'm butting in again, sorry, but this frustrates me a little; you're forgetting the general Swedish character. It's not just the sales people, but *everyone*. If they were more forwarf, they'd be considered rude and pushy, intrusive even.T-annahttp://www.tatortstimotej.com/noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-53605487106586108332010-01-16T02:12:01.543-06:002010-01-16T02:12:01.543-06:00glad to hear it! you probably will go through a bi...glad to hear it! you probably will go through a bit of culture shock heading back. Im definitely expecting culture sock when I finally head back to the US.<br /><br />But Im so glad that you brought up the bagging of groceries... I can't believe I have failed to mention that! That is a nice added benefit of being in the US sometimes. Its the little things really.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-77534912420374102582010-01-15T13:56:17.852-06:002010-01-15T13:56:17.852-06:00Really like the blog! I am a Swede living in LA, C...Really like the blog! I am a Swede living in LA, CA with my Swedish husband. In less than 10 weeks i´ll give birth to "our little American".<br />Planning to move back to Stockholm in a year, and I´m pretty sure that I´ll be super annoyed by ignorant sales people...I´ll sure miss having my grocery bags packed for me at the supermarket...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-8101669765929449112009-11-01T08:24:24.544-06:002009-11-01T08:24:24.544-06:00that is a good point. especially with the arbetsf...that is a good point. especially with the arbetsförmedling. they don't exactly give you a lot of choice. <br /><br />I suppose from an employers perspective it confuses me though. Is there really such a lack of people wanting to be salespeople that they settle for just anyone they can get?Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-33999232364403051972009-10-30T11:00:52.792-05:002009-10-30T11:00:52.792-05:00Hey, um, perhaps I'm a bit late in this thread...Hey, um, perhaps I'm a bit late in this thread but anyway...perhaps some of those people just took the job cause they couldn't find or get anything else.<br /><br />I mean you don't really need much qualifications to be a seller and the way swedish people are it's quite hard to find really ourgoing and good sellers. So stores perhaps settles with these people in lack of anything better. Besides the high amount of unemployment might play in.<br /><br /><br />Many people also get stucked in arbetsförmedlingen and a-kassan, Now when you have that you kinda need to search almost any job you can find.<br /><br />You also can't really turn down a job if you haven't got the most excellent of reasons for you not to take the job, which I think most people don't. This I think is a common reason for why people who don't really belong in a branch can be found there anyway quite regularly in Sweden.Martinnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-73407712162816190302009-03-12T18:02:00.000-05:002009-03-12T18:02:00.000-05:00thats fair enough. so do I. I still find it fascin...thats fair enough. so do I. <BR/><BR/>I still find it fascinating though that someone would work as a salesperson who is afraid to talk with a potential customer. and afraid to initiate conversation.<BR/><BR/>and saying youre just looking is an excellent answer. it is what youre doing if you dont know what you want to buy and youre just looking. for some people that is what shopping is all about.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-61997420029808297872009-03-12T17:13:00.000-05:002009-03-12T17:13:00.000-05:00I completely hate when American sales people jump ...I completely hate when American sales people jump in front of me and ask me so many darn questions. If I need help I can ask and I always feel I am stupid when I say "I'm just looking" when I don't know what I want to buy.Sophiahttps://www.blogger.com/profile/12830677081405887990noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-74395202952248059672009-03-12T15:44:00.000-05:002009-03-12T15:44:00.000-05:00@m8surf - you're right, this probably is very rela...@m8surf - you're right, this probably is very relative. And youre right about Italy. ASctually, Italy is the place Ive had the worst customer service. But Ive had great customer service in Spain and Greece. So maybe its not southern Europe but just Italy.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-20042897713395543232009-03-10T23:04:00.000-05:002009-03-10T23:04:00.000-05:00This is definitely one of those it's relative issu...This is definitely one of those it's relative issues. The US is known for having serious customer service. Europeans probably think their customer service is fine, but to Americans it sucks. I feel that all over Europe, actually Sweden is one of the best in my opinion. Southern Europe is ridiculous to me. I feel like in, say Italy, I could hold 100 Euros in the air and scream I want to by something and still no one would even look at me. Let alone, gasp, smile at me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-15018361150172504022009-03-10T17:59:00.000-05:002009-03-10T17:59:00.000-05:00thats good to hear. Ive struggled plenty of times ...thats good to hear. Ive struggled plenty of times trying to find someone to help me. especially inthe bigger stores.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-26044960773144005562009-03-10T17:44:00.000-05:002009-03-10T17:44:00.000-05:00It's not much of an issue for me. I like being lef...It's not much of an issue for me. I like being left alone when shopping. If I need help I will go and ask someone. I've never had problems with bad customer service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-6232671533314292212009-03-10T16:34:00.000-05:002009-03-10T16:34:00.000-05:00a fair point. but doesnt it seem odd to you that p...a fair point. but doesnt it seem odd to you that people who have decided to apply for jobs as salespeople, who have been hired as salespoeple, who are paid as salepeople, don't actually want to try to sell things?Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-78226511792128498152009-03-10T15:31:00.000-05:002009-03-10T15:31:00.000-05:00In you need someone to sucker you into buying the ...In you need someone to sucker you into buying the thing, did you really need it? It seems we are going into a time where we are focusing more on selling crap then making things that are actually useful and works.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-30852659663338563922009-03-09T13:57:00.000-05:002009-03-09T13:57:00.000-05:00@anonymous – a good comment. And a good point. And...@anonymous – a good comment. And a good point. And no worries that it was the wrong thread.<BR/><BR/>@m8surf – that’s very true. Give the people what they want. But Im still confused by the idea that people who are salespeople don’t want to sell. <BR/><BR/>I think youre absolutely right about the tip culture. It makes a huge difference. A little economic incentive never hurt.Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-65297917646860974782009-03-09T11:17:00.000-05:002009-03-09T11:17:00.000-05:00Also, I have to say the the tip culture of the US ...Also, I have to say the the tip culture of the US has a lot to do with it. I waited tables/bartended all through college and learned fast that the nicer I am and the harder I try to sell stuff, the more money I earn because I was paid in tips. That seriously influences our whole sales/service culture. People are used to getting their asses kissed at a restaurant or anywhere else that they are required to tip, and so, in all customer service situations it has become expected to get a lot of attention. And to get your ass kissed. I am convinced tipping leads to better customer service in society.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-66279093878395192472009-03-09T11:06:00.000-05:002009-03-09T11:06:00.000-05:00I think the simple thing is research marketing. Su...I think the simple thing is research marketing. Survey them. If Swedes get so damned uncomfortable when interacting with strangers, maybe they buy more shit when you leave them alone. Talk to them and they may get scared, tuck tail and run out of the store. Thus purchasing less. If you're not sure which would be the better sales method, just survey the people or do a study where you see who bought more - people who were talked to or those who were left alone... I do think it is weird how they don't interact at stores but I wonder if the "real" Swedish people need that. Personally, I just feel like I am on my own more.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-61985502633965292009-03-09T09:01:00.001-05:002009-03-09T09:01:00.001-05:00Nice :) wrong threadNice :) wrong threadAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-40682990353266082962009-03-09T09:01:00.000-05:002009-03-09T09:01:00.000-05:00I cant say i have a oppinion. But there is, and es...I cant say i have a oppinion. But there is, and especially in malmö, alot of immigrants who has one. Sweden is a country of 9 million anyway, 10000 is hardly anything. But they are the ones who always show.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-69070429651037946182009-03-09T02:04:00.000-05:002009-03-09T02:04:00.000-05:00@sapphire – I agree. It is pretty amazing. And you...@sapphire – I agree. It is pretty amazing. And youre also right about their attitude when you finally do get ahold of them. As if they had something better to do.<BR/><BR/>@anonymous – I actually quite like Sweden. But the annoying stuff is often the stuff that is so different than what I am used to in the US. Plus, the annoying stuff often ends up being the funny stuff. <BR/><BR/>That being said, sometimes Sweden annoys and frustrates the hell out of me. <BR/><BR/>@Floridian – That’s a good point. Smaller shops do tend to be a bit better when it comes to service. Maybe because there are less places for them to hide.<BR/><BR/>@Anonymous – That’s a good point. Really though, I’m quite ok with someone coming up and simply asking if I need any help with anything. Because more often than not, I do need help with something. <BR/><BR/>I haven’t had much experience with people not knowing what they are talking about. But I haven’t really been making any big technical purchases that actually need a lot of questions answered. Usually I just want to know where I can find a certain kind of lightbulb or something to that extent.<BR/><BR/> @Daniel – That’s the thing though, when someone asks me if I need any help, very seldom do I feel like Im being interrupted. <BR/><BR/>But I think youre on to something about what people in the Nordic have gotten used to.<BR/><BR/>@Anonymous – Maybe it is just something that fits the Swedish personality then. <BR/><BR/>Sometimes I am very frustrated with Sweden. Its true. But I also quite like it.<BR/><BR/>@Christina – Hmmm, I wonder how that works actually. Anyone have any experience with serious car buying in this country?<BR/><BR/>Jacob M – Youre absolutely right about the body language. But what was so interesting is that 25% of the sales people in that study didn’t want to initiate conversation. Meaning that even if they did correctly read your body language, they still wouldn’t come up and talk to you. And that just seems ridiculous to me.<BR/><BR/>That’s the beauty of marketing though, you don’t really have to make those actual sales pitches. Its kind of the step of convincing people they should buy the stuff without actually making sure they do. Very sneaky like that.<BR/><BR/>@maria – again though, the Swedish salespeople won’t initiate. So they might be able to sense that body language and still not do anything. And 7-9% of them don’t want to talk to anyone at all. Regardless of body language and initiation. <BR/><BR/>@Isle – ooh that is a good way to get the information you need in a nice way. I like it.<BR/><BR/>@the good doctor – that’s true. Maybe you just have more of it. Or maybe you were wearing the right cologne to get things done.<BR/><BR/>But, its good to know that there is quality customer service sometimes.<BR/><BR/>@Anoynmous – hmmm…<BR/><BR/>@smek – I think it’s the running away thing that gets me the most. Because Ive experience that quite a bit. And that is incredibly frustrating.<BR/><BR/>And the sales stuff… man. Its rough sometimes isn’t it?Hairy Swedehttps://www.blogger.com/profile/18041694218084956969noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-42975802217887986792009-03-09T01:37:00.000-05:002009-03-09T01:37:00.000-05:00Interesting topic again! Yes, Finns are even worse...Interesting topic again! Yes, Finns are even worse in that sense, if you think that sellers should be more active. Personally, I'd like to browse on my own, in peace and quiet. If I don't find what I'm looking for, I make an eye contact to a salesperson and he/she knows to approach me.<BR/><BR/>In certain shops, e.g. one hardware store in Nokia, salesmen basically run away from you. That's annoying, especially because they change the places of their stuff they sell ever so often. You simply won't find anything there.<BR/><BR/>But it's plain to see that in shops they sell expensive stuff, the service is much better. Kind of included in the price. Whereas in a food store it's not that good service; hell, everybody buys food anyway so why bother..?<BR/><BR/>I find myself to be a soul mate for Hairy when it comes to be a salesperson. I did a stint in a shop as a salesman. I sucked, big time. Also sold something from door to door. Actually, tried to sell :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-64054571570400135802009-03-08T20:29:00.000-05:002009-03-08T20:29:00.000-05:00Haha! Dagens ratt! If Expressen had it, it would b...Haha! Dagens ratt! If Expressen had it, it would be the equivalent of Ekstrabladets siden 9 pige.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-334555403434673412009-03-08T17:40:00.000-05:002009-03-08T17:40:00.000-05:00I don't know what would have influenced it--my cha...I don't know what would have influenced it--my charmingly simple swedish vocabulary, my american-ness, whatever--but the last time I was in Sweden I got amazing retail help, at least concerning clothing stores. The first instance was finding a suit that fit at Zara. One location had the right size jacket, but not pants. The sales associate called all the other stores for me to track down a matching set of pants that fit. It took him just under an hour, and then he figured out a way for me to get a discount on the purchase to boot. The second was shoe shopping, where an earlier purchase at Din Sko had been defective. By the time I tried to return it, they were out of that style at that location, but instead of making me go to the other location the sales girl had one of their backstock people bring them over for me to pick up there within an hour. She told me about a really great (i.e. cheap) dagens ratt around the corner, and when I was done with lunch I would have my shoes. It was impressive really. The thing is, Hairy has both American charms and boyish good looks. I can't figure out what he's doing wrong.Dr. David Knightfishhttps://www.blogger.com/profile/08381203055327270020noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-50731576171837250522009-03-08T17:23:00.000-05:002009-03-08T17:23:00.000-05:00The best of both worlds: Sales people who are pre...The best of both worlds: Sales people who are present and ready, if needed.<BR/><BR/>Here's a big tip for when they aswer your question with, "I don't know" as the answer: "Oh, okay...I'll go ahead and wait while you find out." But you must say it kindly and with a smile. It teaches them what they don't yet know...in a way that they'll appreciate.Isle Dancehttps://www.blogger.com/profile/04755103029114698264noreply@blogger.comtag:blogger.com,1999:blog-1837418360328434663.post-56098218024740283292009-03-08T16:46:00.000-05:002009-03-08T16:46:00.000-05:00most people don't want to be assaulted by sales pe...most people don't want to be assaulted by sales people. it's as simple as that. they want to take their time and look around without someone pressuring them into buying stuff. that is probably why sales people are reluctant when it comes to approaching people... they know that if they are too aggressive, they are just scaring the customers away. it's all about sensing the mood of the customer and picking up on the body languages if they want to be approached or not, just like jacob m said.Anonymousnoreply@blogger.com