Made it to Madrid. It wasn’t easy. Arlanda was being a bastard. Actually Mikael at the SAS desk was. And I was not pleased. And we almost didn’t make it.
DCP and I have had a habit the last few times we’ve been flying of cutting it very close. Like 5 or 10 minutes close. Which is stressful. And exhausting. But we have yet to miss a flight. But this time we decided to be early. We left the apartment at 4:45. That’s am. Or fm. Or just damn early. And so we had plenty of time at the airport. We were flying into Warsaw on Polish Air, which doesn’t have a service desk at Arlanda. But since they are part of the lovely Star Alliance we used SAS.
So we got in line and were greeted by Mikael. And by greeted I mean he said hello and didn’t say a single thing for the next 10 minutes. It was awkward. And quiet. His next words? Jag klarar inte av detta. I can’t handle this. He then proceeded to tell me that I had to call United because Polish Air had rejected our tickets. Tickets that had been obtained using award miles over a month ago. Tickets that had seats confirmed and everything. He told me first that Polish Air didn’t accept e-tickets. He followed that by saying that Polish Air didn’t accept United Miles and only United Airlines would accept miles earned on United regardless of the Star Alliance. I asked him if he could possibly call United. No. Could he call Polish Air. No. Of course not. I had to do it. He then kicked me out of line. Couldn’t believe it. At some point I feel like I, as a consumer, relinquish some responsibility. The ticket has been purchased. I arrived on time. It seems like the representative airline should want to get me out. I was wrong. So I had to make the phone calls.
I called United and was greeted by Maria. Who was wonderful. Unfortunately for Maria, everything Mikael had told me was a bunch of nonsense. Not sure if he was just coming up with his own theories, lying to me, or just being an ass. But either way he was wrong on all accounts. So Maria worked her ass off calling everyone imaginable. And couldn’t find anything wrong.
Mikael in the meantime had allowed me into line with one of his colleagues. Of course, he was hanging over her shoulder telling her what he had already done. So when I asked if she could call he piped in and said no I had to do it. At this point he even raised his voice at me because I dared to ask him to call. I then followed by asking if we would even be able to get out of Stockholm. He said no. They couldn’t get us out. No apology. Nothing. Just a no. I asked if there was anyone that could override the cancellation. Well we could call Polish Air. Or try the SAS service desk 20 meters away.
So we were told that we had to go to the SAS service desk because he couldn’t even call them since he had already done it once. So we did. And frantically cut in front of everyone because at this point we had 32 minutes before take-off. And check in closes at 30 minutes Good times. Helena was able to get us to Warsaw. But couldn’t guarantee anything beyond that.
Fine. At least we were getting the hell out of Arlanda. And Polish Air was lovely. We arrived in Poland. And the lady in Warsaw said there was no problem. They accept e-tickets. They accept United’s Miles. The problem was in Stockholm. SAS and Stockholm won’t issue Polish Air e-tickets.
So we made it to Madrid. And I managed to sunburn myself already. And it is glorious. But I think I actually hate Mikael.